Shipping made simple
- FREE rush shipping on US orders over $50
- FREE international shipping on orders over $100
- FREE returns with prepaid labels
- ZERO shipping markup, all shipping is at cost to your location
WHEN WILL MY ORDER SHIP?
In-stock items usually ship within 0-2 business days depending on when the order time of day. Our fulfillment center is in the eastern time zone. Our internal goal is to ship all orders under 24 hours.
HOW DO I TRACK MY ORDER?
You should have received an order Confirmation Email with your order #. Additionally, you should have received a Shipping Confirmation email that has your tracking #. Click on the tracking number to view the tracking info. If you do not have the tracking code, please visit our Order Status page and enter your zip code and order #.
CAN I EDIT MY ORDER? FOR EXAMPLE: Edit my address after ordering?
Maybe. We can not change the contents of your order, but if you entered in the wrong address we might be able to change that if you notify us before your order leaves out docks. However, if your order has already been processed, we will not be able to change your address, in which case we'll let you know. Email AirSupport@battlebrothers.com, and in the subject line write “Address Change” with your order number. Battle Brothers is not responsible for orders sent to incorrect addresses.
WHAT DO I DO IF MY ORDER WASN'T DELIVERED, OR IF IT IS ISN'T AT MY HOUSE WHEN IT SAYS IT WAS DELIVERED?
If you have received confirmation your package has been delivered but it's nowhere in sight, it's very possible it will show up within 24 hours. Sometimes the drivers will mark it delivered when they are in the area. Give it a day and it should arrive. If it hasn't shown up within 24 hours, send us an email and we will look into it.
WHAT IS YOUR RETURN POLICY?
We want you to love your Battle Brothers experience, so we offer free returns within 30 days from the date your order was delivered. The items returned must not have been used, altered, washed, or damaged, and must include all original packaging and tags. Orders placed between October 1 and December 31 are eligible for return through January 31 of the following year.
While most items are eligible for return, some items are Final Sale and are clearly marked on their specific product pages, in your shopping cart, during checkout, and in order confirmation emails. Final Sale items are never eligible for return or exchanges.
If any item arrives all busted up or defective, we will make things right. Please contact AirSupport@battlebrothers.com so we can refund or replace the damaged items. Please reach out to AirSupport@battlebrothers.com to discuss options.